Delivery Details

Delivery Schedule We aim to ship all items within 7 days if all items are in stock. However most orders are received within 3 business days. If your order is time-sensitive we urge you to call us to check stock on (0844) 736 5816.

If some of your order is not is stock we will aim to dispatch these items within 14 days of your order. If, in the unlikely event, that we are not able to send your items within 30 days we will contact you.

We will deliver outside of the EU but will not accept responsibility for customs charges due from larger orders. Please check your countries import charges before ordering.

Unless we agree a longer time for delivery of your order with you, we will always deliver you goods within 30 days. If we are unable to fulfill your order within 30 days we will inform you immediately and if you are in agreement arrange another time for delivery of your order. If we cannot arrange another time for delivery we will gladly refund any money you may have paid and/or cancel the order.

Back Orders If your item is not in stock, we will contact you and back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Reaching Us If you need to reach us, please email us at sales@petzcrazee.com. Alternatively, you can call on (0844) 736 5816(International +44 1473 230066) or fax us on (0844) 779 1405 or write to us at 57 Fore Street, Ipswich, Suffolk IP4 1JL, UK

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